Customer Service Representative

Provide frontline customer support via phone, email, and chat; resolve routine account, billing, and product questions; escalate technical issues to appropriate teams; and maintain high customer satisfaction.

Key Responsibilities

• Respond to customer inquiries across phone, email, and chat with professionalism and empathy.
• Troubleshoot account, billing, and basic product issues using internal knowledge bases and guides.
• Create, update, and close support tickets in the CRM while documenting actions and resolution steps.
• Escalate complex technical or compliance issues to Tier 2/support engineering and follow up until resolution.
• Assist customers with account setup, password resets, and basic product navigation.
• Meet quality, productivity, and customer satisfaction targets.
• Contribute to FAQs, help articles, and process improvements.

Requirements

• High school diploma or equivalent; college coursework preferred.
• Strong verbal and written communication skills.
• Customer-focused attitude with patience and problem-solving ability.
• Basic computer skills and familiarity with CRM systems, email, and chat tools.
• Reliable internet connection and a quiet remote workspace.
• Availability to work in assigned shifts (may include evenings or weekends).

Preferred Qualifications

• Prior customer service, call center, or technical support experience.
• Familiarity with payroll, HR, or fintech products is a plus.
• Experience with ticketing systems (Zendesk, Freshdesk, etc.) and basic troubleshooting.

What We Offer

• Paid training and career growth opportunities.
• Flexible remote work and supportive team culture.
• Competitive pay, performance-based raises, and benefits (where applicable).
• Resources for professional development.

TPT Global Tech Inc. was formed as the successor of two US Corporations, Ally Pharma US, a Pharmaceutical technology research company (OTCBB: TPTW) founded in 1988 and TPT Global Inc. a worldwide, Media Content, Voice and Data, Interconnect and International gateway provider.