End User Support Specialist

New Legend Inc.(DBA Legend Transportation Inc)) is currently seeking an End User Support Specialist to join our team. In this role, you will provide technical assistance and support to internal employees and/or external customers for hardware, software, and network-related issues. You will be responsible for ensuring the timely resolution of incidents, delivering exceptional customer service, and maintaining end-user productivity by effectively troubleshooting technical problems and escalating issues when appropriate.

Key Responsibilities:

Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.

Troubleshoot and resolve issues related to operating systems, applications, network connectivity, and user accounts.

Respond to support requests via phone, email, chat, or ticketing systems in a timely and professional manner.

Install, configure, and update software and hardware as needed.

Manage user accounts, permissions, and access in systems such as Active Directory or similar platforms.

Document incidents, resolutions, and procedures in the IT service management system.

Escalate complex technical issues to higher-level support or specialized IT teams when required.

Assist with onboarding and offboarding of employees, including device setup and account provisioning.