Remote Customer Support Executive

Location: Remote

About Us:

Enviro Resource Management is committed to supporting farmers by providing free consultancy and guidance to help them improve productivity, sustainability, and resource management. We work closely with farming communities to offer expert advice and solutions that make a real impact.

Job Overview:

We are seeking a motivated and empathetic Customer Support Executive to join our remote team. You will be the first point of contact for farmers and clients, assisting them with inquiries, providing guidance, and ensuring a smooth and positive experience with our consultancy services.

Key Responsibilities:

• Respond promptly and professionally to farmer inquiries via phone, email, and chat.
• Provide accurate information about our consultancy services and farming solutions.
• Guide farmers through troubleshooting and problem-solving related to agriculture practices.
• Maintain detailed records of interactions and update client databases.
• Collaborate with the consultancy team to escalate complex issues and ensure timely solutions.
• Gather feedback from farmers to help improve our services.

Requirements:

• Previous experience in customer support or client service (preferably in agriculture or related sectors).
• Strong communication skills in [specify languages, e.g., English and Bangla].
• Empathy, patience, and problem-solving skills.
• Comfortable working remotely and managing tasks independently.
• Basic computer skills and familiarity with communication tools (email, chat platforms, video calls).

What We Offer:

• Flexible remote working environment.
• Opportunity to make a real impact on farming communities.
• Supportive and collaborative team culture.

Enviro Resource Management is committed to supporting farmers by providing free consultancy and guidance to help them improve productivity, sustainability, and resource management. We work closely with farming communities to offer expert advice and solutions that make a real impact.